I see that you kept your correspondence in writing through Vrbos internal messaging system. VRBO was a nightmare! VRBO: vacation rental by owner You can send details through my consumer advocacy site or email me at chris@elliott.org. I know on Air the card on file is automatically charged and in the event it doesn't go through, the guest then has 72hr to provide an alternate payment method before it auto-cancels (not a good situation for anyone), but as a guest I think you manually have to add the second payment on Vrbo. When I called the VRBO hotline they answered it as HomeAway!!! As you know, HA/VRBO, and others like it, are just a platform for individual owners to advertise their rentals. The warning signs were there: blurry photos, a long gap between reviews, and a request to wire money. An update on my Host Payout: The payment was finally made into my account in the middle of the second week of my guest's stay. These bookings were for March and April, so both bookings were not left stranded without enough time to make other arrangements. Problem Solved: Vrbo stay was canceled with no refund You were not able to find us another comparable apartment that was available for the duration of our booking period (June 27 to July 2, 2018), and as a result, I asked both by telephone and via written notice the next day (June 19) that you provide a full refund of the money we had paid per the cancellation policy in our lease agreement. I am also posting on tourist sites such as Tripadvisor, etc. We have contacted the Host. I'm generally not a vengeful person, but. Instead of contacting us through phone or email to let us know during peak times you have to book Saturday to Saturday, they rented the house to someone else. I found several properties, as Home Aways suggestion, but they waited so long to book them for us, that they were already rented. If you need help with any problem,please contact us through this form. I will never use VRBO again. I appreciate that things are not perfect, and next Airbnb rental may be a real nightmare, but I don't believe you can paint all hosts and all similar age cies with the same brush.
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