28-02-2020 Use the pictures below to work out which one you have, then follow the instructions. A 'No Fault Found' test result is returned if the diagnostic tests fail to identify a fault within the BT network. Check the progress of your reported problem. Rang to make another appointment and told engineer couldn't get to me on time. The people that make the net work | Openreach To learn more about KBD and other diagnostic tools, take a look at theKBD page in Help & Support. You can access KBD from My BT Wholesale. This type of engineer is tasked at Openreach's discretion only. These include cookies that are required to run the browsing experience, as well as cookies that offer personalised content and measure visitor satisfaction. Call your mobile from your landline phone to see the number displayed, If you need an engineer, we'll text you in 15 mins to book a slot, If an engineer isn't needed, our brilliant UK and Ireland based, Run tests to find fault and fixes in 10-30 mins. And we can often fix faults while you report them online. 45 0 obj<> 3 0 obj<>/MediaBox[0 0 595 842]/Contents 44 0 R/Type/Page>> The summery at the top of the page say's Fault Fixed. After completing all CP, End User and KBD tests follow the KBD outcome recommendation. An Main Fault Location (MFL) code identifies faults found on the end users line and indicates the location of the fault. What is an SFI appointment, when should I book one and how much does it cost? Click herefor guidance and useful information for the Openreach Order and Fault Trackers, as well as the Terms and Conditions associated with their use. https://www.btwholesale.com/help-and-support/broadband/faults-and-diagnostics.html. Diagnostic Test failed to run or returned an inconclusive result. Line fault, how long to repair? 28-02-2020 In some cases you may need to speak with the end user to make an appointment. What happens if I dont accept a Welcome Back? Broadband Faults - Help & support | BT Wholesale about your enquiry. Contact/Chat : CHAT service often suspended though. First, carry out End User and CP checks. This is a BT Retail customer forum and has nothing to do with Openreach. I raised a fault on the website and it says I need to log in and check the details but everytime I try to log in the fault tracker is constantly loading.
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