It is possible my system is aftermarket, or perhaps dealer installed . On the EMPowered Smart with Yale Access Lockset, there is no limit to the number of users that can be set up as an OWNER. The EMPowered latch is a special mechanical latch that is tapered to account for misaligned doors. The wall or structure that your system will be mounted on must be designed to support a maximum door weight of 400 pounds. Do not use excessive force while turning the key, as this could damage the lock mechanism. When your lock batteries need to be replaced, you will notice a red light flashes every five seconds. You must set the master pin code first; then, you can register new user pin codes. He can loosen the lever latch strike screws and move the strike left-right. A double cylinder tailpiece will not work for a single cylinder application. Euro cylinders are only available in 3 finishes but the thumb turns are available in all finishes offered.Regular cylinders are available only in 3 finishes, but the cylinder housings are available in all finishes. how to open a locked door with a screwdriver here. Once you have inserted the new 9-volt battery into the Emtek door lock and replaced the cover, its time to verify that the battery change was successful. After the new batteries have been installed, the cover plate needs to be replaced. Support for Install/Replace Battery | Kwikset Just keep in mind that if additional users with owner level permissions also have the app, they have the ability to adjust all settings (including but not limited to adding and deleting new user codes, and adjusting all optional lock settings). Use a small coin to twist and pry apart the two halves of the Kevo fob.2. Learn more. The lock indicator will flash yellow, then a constant yellow light. 3. Entry Door with Emtek mortise lock - YouTube You also need to refresh the locks app on your phone. Check if there are any cracks or damage in either of the two halves of your Emtek mortise lockif so, repair them using epoxy glue or wood putty as needed. The minimum means that the plates will be touching, and you should allow for at least 0.25" clearance. If you cant finally solve your problem with our article content, please contact the Official aftermarket.