This is the first segment of its target market. )"; WebPremium Statistic Southwest Airlines - revenue passengers 2011-2022 U.S. airlines by rate of customer complaints 2021. 12% of Southwest Airlines employees are Black or African American. Since the Department of Transportation began tracking Customer Service metrics, Southwest has consistently been among the top-ranked carriers in this category, as weve earned the #1 ranking 25 times during the last 32 years. Southwest is no doubt expecting a revenue bump from its latest customer experience coup, as passengers gravitate to a carrier offering industry-leading ticketing Asian (53) 3.9 Black or African American (106) 4.0 Hispanic or Latinx (64) 3.9 Indigenous American or Alaska Native (9) 3.5 Native Hawaiian or Other Pacific Islander (20) 4.3 White (171) 3.8 Middle Eastern 5.0 Current Employee, less than 1 year Great Place to work As of April 2021, Southwest Airlines is worth around $23 billion. As our Company and Customers grew, our LUV grew too! Southwest has a 17.5% share of domestic revenue passenger miles. } Southwest Airlines The company mainly provides, low-fare, point-to-point services all over the US and near-international markets. Though this is lower than in 2018, it is above the 2021 airline average of In 2021, Southwest Airlines averaged nearly 3,000 flights a day. In 2021, 599 of these were owned, and the remaining 129 were leased. Want more demographic options? Southwest Airlines recognizes, respects, and values differences. Now, Southwest Airlines Co. operates 633 aircrafts to 93 domestic cities and the highest number of passengers used Southwest Airlines to fly around U.S in Jan 2014 (Hawkins, Misra, & Tang, 2012). right: 185px !important; Our Promises are rooted in delivering unmatched Hospitality and cherishing passionate loyalty among our People. As of December 31, 2021, approximately 82% of our workforce was represented by labor unions. padding: 0; html[lang="es"] .header-flyout--promo-section .link--text div { font-size: 12px !important; } Voluntary benefits, including company-provided life, optional life, accidental death and dismemberment insurance, and short-term and long-term disability. Steven Garnes The advantage that Southwest has in the marketplace is their commitment to their customers. left: 277px !important; 2023 Southwest Airlines Co. All Rights Reserved. Southwest is also found in ten other countries. This means that Southwest promotes mingling with the employees for informal networking and helping each other out, in spite of their job assignments. text-decoration: none !important; #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box {
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