Email:info@housing-ombudsman.org.uk, English language requirement (fluency duty), What happens if you aren't satisfied with the response at the review stage, annual self-assessment showing our performance against the Housing Ombudsmans Code of Practice, The Local Government and Social Care Ombudsman (LGSCO), what you think the Council should do to put things right, the date the problem youre complaining about occurred or you became aware of it, when you raise an issue well check to see if we can handle it as a complaint. By adopting a continuous improvement approach, dxw and Hackney Council have been able to quickly, and guided by user needs, make some significant enhancements to Report a Repair that can be built on in the future. Civica Payments Portal - Products & Services | 1 false false N We spoke with users, both residents of the borough and the Hackney Repairs Team, to understand their experiences of using and working Report a Repair. Allows operatives to sign in to a "mobile working" view, see upcoming jobs and complete them. The service provides a much better user experience and has significantly reduced the burden of calls to the call centre. It shows that to build better services, we should always be doing, rather than done. Every year, around 170,000 repairs are reported, predominantly by phone call, by the 25,000 tenants and leaseholders in the borough. Please contact the repairs department on 020 8356 3691 for required repairs" A photo exhibition exploring and showcasing personal stories of Hackneys first Windrush generation, a street party to showcase and celebrate the 75th anniversary of Windrush, and festivals to bring Hackneys diverse communities together, are among the projects funded by this years Windrush microgrant scheme. In June 2022 the Council received 14,000 calls relating to repairs. @hackneycouncil. . investing a further 400,000 on more environmental health officers to help those in the private rented sector secure the repairs needed to ensure their homes are safe and free from damp and mould, ensuring that all our housing officers out and about across the borough are fully aware of the signs of damp and mould and how to ensure it is properly reported, wipe down surfaces where moisture settles, when cooking, bathing or washing and drying clothes, close kitchen and bathroom doors to prevent steam going into colder rooms, even after you have finished, cover fish tanks to stop the water evaporating into the air, try not to dry clothes directly on radiators as this can produce extra moisture, avoid using paraffin or portable gas heaters as these add moisture to the air, open windows or vents for a while each day, when cooking or washing, open windows a small amount or leave extractor fans on as they help to remove moisture, its important not to remove fuses from any extractor fans installed in your home, where drying clothes inside is necessary, its best to do so in a small room with windows open, doors closed and any extractor fans turned on, its important not to block air vents as these are needed to ensure appliances work effectively and safely, blocking air vents is likely to increase moisture and can increase the risk of carbon monoxide in the home, allow air to circulate around furniture and in cupboards to avoid mould build up you can do this by making sure cupboards and wardrobes arent overfilled and there is space between the furniture and the wall, draught proofing will keep your home warmer and help reduce fuel bills, when the property is warmer, condensation is less likely to form, maintain a low heat when the weather is cold or wet this is more effective than short bursts of high heat, the recommended room temperature for heating your home is 18 degrees and 21 degrees for older residents, households with children under five and anyone with health conditions that make them vulnerable to the cold, its important to avoid draught proofing rooms where there is condensation or mould growth; rooms where there is a gas cooker or a fuel-burning heater, for example a gas fire and windows in the bathroom or kitchen, if you dont have heating in every room then open doors to these rooms and let the air circulate, mould spray can be purchased from most supermarkets and hardware shops, when using any mould spray, follow the manufacturers instructions and check that it carries a Health and Safety Executive approved number, try to avoid disturbing mould by brushing or vacuuming because this can increase the risk of breathing problems, treat any mould you may already have in your home then do what you can to reduce condensation.
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