Delta Air Lines Inc DAL.N said in a statement it was "sorry for the unfortunate experience," a day after Brian and Brittany Schear posted a video online showing them being told to leave a. Awesome. Do you want to get off on your own? the airline worker says. Deltas goal is to always work with customers in an attempt to find solutions to their travel issues. "What are we supposed to do when we get off this plane?" The incident came to light Thursday after the family posted video of the argument online. Delta apologizes for forcing family off flight | Reuters You can watch the video below. "As we were leaving the plane, there's four or five passengers waiting for our seat. Why irate passengers are bad for airline stocks. He declined additional comment said the family may hold a news. Video of a bloodied Dr. David Dao being dragged down an aisle went viral. Years in Business: 30. Business Started: 7/9/1992. Delta apologizes for "booting" passenger off flight | Reuters Copyright 2021 NPR. "He won't sleep unless he's in his car seat," Brian Schear explained to Delta staff in a video of the confrontation. "I believe in standing up for what's right, and I paid for the seat.". You need to do whats right. Brian Schar - Founder - CrossPond Law | LinkedIn Delta has issued an apology and offered a refund to Brian (pictured) and Brittany Schear, a couple who were booted from a flight . I bought that seat youre saying youre going to give that away to someone else when I paid for that seat. The rhetoric during the incident escalated to the point the Schears were told their children could end up in foster care. Here are your rights. Brian and Brittany Schear of Huntington Beach, Calif., told KABC-TV in Los Angeles that they were returning from Kahului Airport in Maui with their two toddlers. Lack of family values. They found a hotel room and paid $2,000 for another flight the next day on United. Here's what contributed to most recent encounter on a flight to go viral. Im not trying to cause a problem, but I believe in standing up for whats right.. Other incidents included United Airlines dragging a passenger off a flight to make room for a crew member and a fight on an American Airlines flight over a woman bringing a stroller into the cabin. Copyright 2023 CBS Interactive Inc. All rights reserved. The Schear family was traveling home from vacation and bought three seats one for each parent and one for their 18-year-old son Mason. As Reuters notes, Delta's apology came the same day that the U.S. Senate Subcommittee on Aviation Operations, Safety, and Security held a hearing on airline costumer protections. So- wait, were going to be in jail and my kids are going to be what? At one point, a member of Delta staff can be heard telling the family: "This is a federal offence and then you and your wife will be in jail and your kids will be in foster care." It is the latest airline to be forced to apologise over onboard passenger incidents. Delta is the latest airline to face fallout from an on-plane dispute, after a family that was forced off an overnight flight from Maui to California posted video that saw the crew say agents would put the parents in jail and place their children in foster care. In a statement, the company said it was "sorry for the unfortunate experience." The video, posted by Brian and Brittany Schear, showed them and their two. You guys are unbelievable," Schear says near the end of the video.
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